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Frequently Asked Questions

Have questions about Skycom shipping services or skycomex.com shipping and tracking tools? Browse through our frequently asked questions to get the answers.

What are the payment methods that I can use to ship with Skycom?

You can pay the shipping charges in 3 different ways:

  • Cash – you can pay by cash upfront upon handing over your shipment to one of our couriers upon pickup or to our counters should you wish to drop your packages in one of our offices.
  • Pre-Paid – you can purchase different type of pre-paid coupons to be used on sending shipments to various countries around the globe. These coupons can be purchased in advance and are valid for 12 months.
  • Account – opening a Skycom account is highly recommended if you are shipping frequently. By signing up an account with Skycom, it will entitle you to an array of privileges such as negotiated rates and invoiced payments at the end of every month (subject to credit terms agreed).

You may contact our customer service team at 600532224 or 04 2530000 to purchase Pre-Paid Coupons or to open a Skycom Account

We would like to export/import shipments to and from various countries, can Skycom help us?

Definitely! Skycom covers the entire globe through our network of strategic partners that are pioneers in their region; we offer tailor-made solutions to your shipping requirements in and out of the country.

You may contact our customer service team at 600532224 to know more!

Ordering Skycom Shipping Supplies / Stationeries

Our aim is to make your shipping experience hassle-free, we go further by providing you with your packaging needs that you can use to send your shipment. Such supplies are pouches, boxes and even a pre-printed air waybills (for skycom account holders)!

Order for your supplies now! Please call 600532224 to place an order!

What Service do I use to ship my packages?

  • Domestic Shipments
    Backed with a large fleet of vehicles to move your shipment within the country, sending shipments within UAE has never been this easy!
  • Express Shipments
    Skycom covers the entire globe through our network of strategic partners that are pioneers in their region, sending your shipment to a different country would be like sending a shipment next door!
  • Import shipments
    Importing shipments to UAE has never been easy; with our network that covers the entire globe, picking up shipment from another country is just like picking up shipment next door!
  • Bullet Services
    Do you need a domestic shipment delivered within hours but do not have the time to do so? No problem! Our Bullet Service will take care of that for you!

    Call 600532224 and ask us about Bullet Service, it’s that easy….and fast!

  • Expressions
    Be it a cake for your son or a flower for your wife on special occasions, Skycom will arrange it for you, from the cake / flower shop straight to your loved ones, without even moving from your seat!

    Express your love by calling 600532224 and ask for Expressions!

  • Freight Services
    • RoadNet
      • Our RoadNet service is the most economical and practical way for your shipment to reach neighbouring countries via road, a surface based solution designed to rapidly move your consignment within the Middle East.
    • Complete Cargo Solutions
      • A range of Inbound / Outbound shipments worldwide
      • Customs clearance and handling services at t the airport and seaports in Dubai
      • Imports by air cargo, re-export, transhipments and logistics within free zones
      • End-to-end solutions through comprehensive warehousing and storage facilities

How do I hand-over/receive my package to Skycom?

How do I hand over my package to Skycom?

  • Our customer service team would gladly arrange a pickup from you just by calling 600532224. Alternatively, we have offices strategically located in Dubai, Abu Dhabi and Sharjah where you can drop your shipments should you wish to.

How do I receive my package from Skycom?

  • Our customer service team would be glad to assist you by calling us at 600532224 with your tracking number (AWB number), we would be more than happy to arrange your shipment to be delivered to your doorstep. Alternatively, you may choose your shipment to be forwarded to one of our offices in Dubai, Abu Dhabi or Sharjah, should you wish to come and visit us to collect your shipment.

How would I know the applicable chargeable weight of my shipment?

Skycom charges are based on the actual weight or the volumetric weight, whichever is higher will be considered as the weight of your shipment.

  • Actual Weight
    • Actual weight is basically the weight of your package
  • Volumetric Weight
    • Volumetric weight takes the length, width and height into consideration. Volumetric weight is calculated as length x width x height divided by 5000.

How do I check the status of my shipment?

With your tracking number (10-digit number found on the upper right corner of your air waybill, just below the barcode), you would be able to know the movement and the current status of your shipments through our website www.skycomex.com.Alternatively, our customer service team would be more than willing to update you on the latest activity of your shipment by calling us at 600532224.

How do I verify the delivery of my shipment?

With your tracking number (10-digit number found on the upper right corner of your air waybill, just below the barcode), you would be able to know who received your shipment and the date and time of delivery through our website www.skycomex.com. Alternatively, our customer service team would be more than willing to update you the Proof of Delivery (POD) of your shipment by calling us at 600532224.

How do I insure my shipment?

We offer further insurance against your shipment by charging 2% of the declared/invoice value of your shipment, you may apply for the insurance upon booking a collection or by visiting one of our offices to drop your shipment.